Study: Airline Industry Complaints Drop in 2013

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Study: Airline Industry Complaints Drop in 2013

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Study: Airline Industry Complaints Drop in 2013

by Associated Press Videos 1:48 mins

Study: Airline Industry Complaints Drop in 2013

by Associated Press Videos 1:48 mins

Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality Rating. The annual study looks at a variety of criteria, and weighs the performance of the nation's top 15 airlines. (April 7)

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