Flying kangaroo Qantas looks to loyalty program for cash

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Flying kangaroo Qantas looks to loyalty program for cash

by Reuters Videos 2:32 mins

Flying kangaroo Qantas looks to loyalty program for cash

by Reuters Videos 2:32 mins

Qantas is having trouble keeping customers, but is making a mint helping other firms keep theirs. The airline is now making more money through loyalty than from passengers. Jane Wardell explains.

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