JetBlue apologizes to mother for embarrassing incident

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JetBlue apologizes to mother for embarrassing incident

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JetBlue apologizes to mother for embarrassing incident

by CBSTV Videos 1:43 mins

JetBlue apologizes to mother for embarrassing incident

by CBSTV Videos 1:43 mins

JetBlue has apologized to the mother of a three-year-old girl who was denied the use of a bathroom on a New York-Boston flight during a delay, forcing the girl to relieve herself on a seat. The company also offered a donation to a charity of the mom's choice and arranged sensitivity training for its flight attendants. Paul Burton of WBZ News reports.

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